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TERMS AND CONDITIONS
- Love Language follows a 10 day exchange/return policy, starting from the time the orders are delivered to the customer.
- Returns are only accepted if the product delivered is faulty or not as per description.
- Sale and special price items are not eligible for returns/ exchanges.
- If a customer wishes to exchange a product for a different size or style, then they can choose to do so by selecting a product(s) of a bill value that is equivalent, or higher than the original purchase receipt.
- In case a product requires an exchange and the replacement product is not available, then it is the brand’s discretion to decide if the replacement product can be arranged, or whether the brand would like to issue a credit note against the purchase. Considerations will be given on a case-to-case basis.
- We do not offer cash refunds on returns.
- Personalised products or bespoke orders are not eligible for any exchange/return.
- Orders once shipped, cannot be cancelled. All cancelation requests must be communicated to the brand immediately before orders are dispatched.
- We will not be responsible for any incorrect fund transfer against returns, arising due to erroneous input/details provided by the customers. The customer takes complete responsibility for the accuracy of the information provided for returns.